POSITION OBJECTIVE:
The Clinic Administrator is responsible for the overall operation of the clinic. Through excellent organizational skills and a customer focus attitude, the Administrator ensures that the clients are serviced well, the schedules of team members are maximized, and the operational standards are maintained.
RESPONSIBILITIES:
- Oversees the smooth progression of the daily patient schedule; maintains and publishes staff members schedules.
- Acts as a resource person to staff delivering patient care.
- Assists in the development and implementation of operational policies and procedures
- Coordinates onboarding, learning, and development of team members
- Attends required Head Office meetings and participate in process improvement projects.
- Ensures that all equipment is in working order.
- Provides providers and staff with appropriate paperwork for all new patients; ensures proper processing of physician sign-offs; maintains patient records (non-medical; books final assessments and handles renewal/discharges as clients near program end.
- Provides consistent updates on renewals, patient conflicts/complaints, re-assessments, and patient goal setting and attendance.
- Researches and resolves client concerns promptly; Puts the client first and models service and care standards at all times.
- Contacts existing clients prior to appointments and reminds them of sessions/preparation, etc.
- Orders clinic supplies; ships and receives packages, medical products, etc.
- Models the values, brand, and lifestyle and maintains a professional image at all times; Sets high standards for self based upon competency model; Builds an effective network within the company, across all clinics, and in the market.
- Ensures completion of all paperwork, client forms, client correspondence, etc. in an accurate and timely fashion.
- Performs additional duties as assigned.
CLIENT SERVICE
Handles client questions and complaints, communicates with clients, handles service problems politely and efficiently, always available for clients, follows procedure to solve client problems, understands company products and services, maintains pleasant and professional image.
COMPUTER SKILLS
Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity.
PERSONAL ORGANIZATION
Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.
QUALITY
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
QUALIFICATIONS:
- Minimum of five years of administrative experience in a service/health environment preferred
- Ability to work weekends and evenings when required by business needs
- Excellent technical / computer skills
- Personal interest in health related industries and belief in value of improving health and wellness
BENEFITS:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Wellness program